Exchange and return policy

We guarantee our products in terms of quality, storage and source.

* Returns or exchanges are accepted upon receipt of the products by the customer within 24 hours only or if the request is submitted before shipping.
* In the event of any problem with the shipping company, the company has no obligation towards the customer, and the customer must file a compensation request with the shipping company or contact them to compensate him.

* In case the product is returned by the customer, the shipping fees will be deducted from the amount
* The customer is fully responsible for the shipping method and shipping company chosen.
* In case of replacement or return, the product will be shipped by the customer.
* In the event that the shipment is not received and is delayed by the customer and is shipped again, the customer will bear the shipping cost again.

* If there is no problem with the product but you no longer want it for some reason, we will be happy to serve you by replacing the product, but the site will not bear the shipping and return costs (the product must be in its original condition)

* The refund process takes a maximum of 14 working days from the date of the refund request after the institution receives the amount.